Stop with the “100% money-back guarantee” on your service. You’re not selling a ShamWow, for crying out loud! Your blood, sweat and tears do not come with a money-back offer.
Plus, there are theories of law at play here.
Ideally, you have great skills and do great work for clients. But whether someone likes the work or not is a completely different value from the fact that they engaged you to do the work.
By law, you are entitled to be paid for work you were engaged to do, as long as you made every good faith effort and held up your end of the bargain.
Whether they like the end result is something else entirely. And they aren’t entitled to 100% of their money back on that.
Plus, think about it. You’d have to hold those funds aside and deprive yourself of their use until the end of whatever period you’ve given.
Clients who don’t like your work have the same recourse we all do: to express our dissatisfaction and give the provider an opportunity to do better and/or stop working with that provider any further and take our business elsewhere. Simple as that.
It’s up to all of us to do our homework and choose service providers wisely, with quality in mind, not cheapness.
We usually get what we pay for in this life, and when clients cheap out, they shouldn’t be surprised when that’s the kind of quality they get in return. They just aren’t going to get a Rolls Royce for the price of a Ford, no way no how.
You, on the other hand, as a conscientious service provider of integrity who cares about your clients and doing good work can offer to redo any work that a client isn’t satisfied with.
But beyond that, you need to stop prostrating yourself and begging and bribing people to work with you.
You’re offering a service and knowledge work, not selling products that can be returned to the shelves.
OMG! Thank you for putting into words what I have thought all along, and tried to explain to people who manipulate to get what they want for free!
That is the most fabulous thing I read today!
You are so right, Danielle! Thanks for putting this out there. Indeed, we are conscientious service providers of integrity, and all our actions should express that!
That’s great advice! I’ve never given money back guarantees for these very reasons. Thanks Danielle for hitting the nail on the head – again.
Hey Danielle! I really love reading your blogs. You provide down to earth valuable information and you always tell it like it is. You are so right with this article and you hit it right on the nail. I was speaking with my father about my business last night and he told me do not go down on your prices! People that want quality work will pay your rate and the cheap skates will go the cheap route and later come back to you once the service provider they paid $10.00 an hour to do a project didn’t provide quality work. There’s no point in bribing anyone to work with you. Clients that want quality work done will pay your hourly rate.
Hi LaToya! Thanks so much. Happy to help. 🙂
And that dad of yours is a keeper! With that kind of business smarts and support behind you, you can’t go wrong!