How to Fix It: Outlook Email Signature Image Won’t Display

Has this ever happened to you?

You set up an email signature in Outlook that includes an image.

Everything is working fine. Then one day you notice your image is no longer appearing. Instead, all you see is that familiar red “x” where the image is supposed to be.

You have images enabled so that’s not the problem. And you checked with your email recipients and they all see your signature image at their end just fine. What gives?!

This used to drive me nuts and I finally found the culprit!

It has to do with the Outlook Temporary folder and and here’s how to fix it if you’re on Outlook 2003/Microsoft XP (that’s the only place I’ve ever had this problem):

  1. Close Outlook
  2. On your computer, click on START — RUN|
  3. Type REGEDIT in the Run box that appears.|
  4. The Registry Editor will appear with a list of files. Double-click on the OutlookSecureTempFolder.|
  5. An Edit String box will appear. Select and copy the link that appears in the Value Data field.|
  6. Open Windows Explore and paste in the link. This will take you to your Outlook Temporary folder. Select all the files in this folder and delete.|
  7. Now, open Outlook and your signature image will “magically” be displayed again!

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2 Comments Posted in Email, Outlook, Technical How To's. Bookmark the permalink.

2 Responses

  1. e3 says:

    Danielle, I get this questions all the time. Thank you for the guidance and being a great problem solver!

  2. Anonymous says:

    Regedit doesn’t just open to the folder you are thinking about.
    For people trying to find this key…

    The key is buried within the Registry under HKEY_USERS

    Easiest solution go to Edit > Find and search for OutlookSecureTempFolder.

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