Here’s an article I wrote for clients and published today in The Portable Business™.
Administrative Consulting is all about continuity, where ongoing administrative support is the name of the game (“ongoing” being the operative word here).
Administration isn’t a project.
It’s not something that is done once and presto! you’re done.
Administrative support is a collective group of ongoing tasks, functions and roles that keep your business organized and running smoothly.
This is precisely what separates administrative support from piecemeal secretarial services.
Said another way, administrative support is a relationship.
In order for it to work — indeed, for the magic to happen — it requires the active participation of both client and Administrative Consultant.
This means you, the client, are an integral part of the equation. If you are absent from the relationship, it won’t work and you will end up dissatisfied.
Here are three vital ingredients you must bring to the table to ensure you get to experience the most fruitful and rewarding aspects of working with an Administrative Consultant:
- Show up and be present. Your participation is necessary. An Administrative Consultant cannot care more about your business than you do. If you disappear for long periods of time and then all of a sudden show up with a flurry of requests you need done “like yesterday,” well, that just isn’t going to work. An Administrative Consultant has other clients to serve who are just as important as you. Don’t expect her to drop everything and disregard her previously scheduled work and commitments; you’ll have to wait your turn.
- No dumping. I’m not going to beat around the bush here. Administrative support is not about dumping everything in a heap on your Administrative Consultant and walking away, leaving her with a mess to sort out. Every Administrative Consultant has her own work request methods and management systems. You will be required to follow whatever her process or procedure is for submitting work so that it can be managed effectively and accomplished in the most timely manner possible in a way that is fair and consistent for all her clients.\
- Be respectful. An Administrative Consultant is not your hired help. She is an administrative expert and collaborative partner. Business owners who can’t extend common courtesy and mutual respect are not a good fit for working with a Virtual Assistant. You show your respect by:
- Paying on time without any hassles;
- Making your meetings and appointments with your Administrative Consultant a priority, showing up prepared, and canceling with appropriate (not last second) notice when you can’t;
- Answering her questions and returning your feedback and input in a timely manner; and
- Observing the policies and procedures she has in place that allow her to give great customer service to her clients (all of them, not just you) and make her business (and yours) run smoothly.
RESOURCE: For more information on having a successful relationship with an Administrative Consultant, be sure to check out our free online client guide guide: A Client’s Guide for Getting Your Business Relationship with an Administrative Consultant Off to the Best Start