Veddy Interestink

You can draw your own conclusions, if there are any to be made, but I find this pattern very interesting (and it’s definitely a pattern)…

Our professional association is geared strictly and specifically for those in the administrative support business.

We are administrative experts. We specialize in providing ongoing administrative support to clients they work with in one-on-one, continuous relationships.

We spell out very clearly on our home page, registration page and a number of other places that we do not represent virtual staffing agencies, secretarial services or multi/team VA businesses (so please don’t try to join if you are running one of those businesses).

I don’t know how much more clear we can make it.

Nothing against those kinds of businesses, but they are completely different business models and not the same thing whatsoever.

They operate differently. They provide a very different solution from what we in the administrative support business provide. And they get to profitability and financial success in completely different ways.

Our work and our conversations are geared specifically and exclusively toward the folks who want to learn how to best run a solo practice working directly with clients one-on-one and becoming financially profitable and successful (don’t ever listen to those folks who say a six figure solo practice is impossible because it’s not!).

Yet, almost to a one, on the occasion when someone running a virtual staffing agency or multi/team VA business registers for our community, they are the ones who inevitably fail to follow directions and who it’s clear haven’t read a darn thing. Literally.

I could get rich taking bets that anytime a VSA registers, they aren’t going to follow directions. It happens nearly every. single. time.

And then they get indignant when they’re not approved.

For God’s sake, you can’t read, you don’t pay attention, you didn’t follow directions, you register anyway when the criteria clearly excludes you because you aren’t a solo administrative support provider who works directly with clients, and you want to get pissed off at us? How crazy it that? You’re the one wasting both our time.

On the other hand, those who are actually in the solo administrative support business consistently as a group demonstrate an ability to pay attention.

When they apply, it’s clear they have read the things that are indicated to be read because they subsequently follow directions correctly.

As a group, they show a superior command of spelling, grammar, punctuation, etc.

They exercise better judgment and discernment and they provide very articulate, intelligent, thoughtful responses to questions that are posed.

What a joy it is to deal with those folks! And what a joy it is to represent them as an organization!

If I was a client, I’d be very concerned about the competence and qualification of anyone who couldn’t demonstrate those things.

Look, if the criteria excludes you, it excludes you. Why waste your time and ours?

And if you can’t at least demonstrate competence with us by reading carefully and following directions, how can you expect us to represent you to the clients who comes to us seeking competent, qualified Administrative Consultants?

We can’t in good conscience tell the marketplace that we stand for a high standard of excellence if the people we accept are unable to operate to that standard.

7 Responses

  1. Jody Rothhaar says:

    Can’t be anymore clear than that…kudos Danielle!

  2. Karen Cole says:

    Don’t hold back, now. Tell us what you really think! Excellent points made, but the offenders are not likely to change their ways. They are of the “she can’t be talking about me, I’m a special case” mentality.

  3. Oh, I don’t expect that, lol. It’s mainly fascinating just how many incompetent people there are trying to be in this industry, people who don’t seem to have the comprehension skills to understand anything. They certainly don’t make me think they’re very smart. I find that more shocking/surprising than anything. But I guess that’s the internet for ya.

  4. That IS quite interesting… and couldn’t agree with you more!

  5. Michelle Nordman Jasper says:

    You go, Danielle! 🙂

  6. They’re just nosing around trying to get info for free with absolute disregard for the parameters you’ve set, and set very clearly. You’ve done a great job and keep it up!

  7. I think you’re right, Jenni. Plus, I have the advantage of seeing things from a perspective that most colleagues don’t.

    I’m dealing with all kinds of people constantly in all kinds of situations at a level and volume that others simply aren’t. When you’re in that seat, you begin to see very clear patterns and profiles emerge.

    What I’ve noticed from this vantage point is that virtual staffing agencies and teams often are approaching things from a make-a-quick buck and make-as-many-bucks-as-you-can mentality. They don’t necessarily know anything about the work and definitely don’t often view it as a craft because they may not even have any administrative experience and they’re just farming it out anyway.

    Not that we ren’t as equally interested in earning well, but this is also a craft to us: a highly developed expertise that takes both skill, experience, talent and even artfulness and creativity. And that translates into a higher, much more tangible and perceivable level of quality–quality in our relationships, quality in the work we do, quality in the effort we put forth, the service we give, the loving care we devote and the attention we pay to details and doing things well and right and thoroughly and correctly.

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