Just because you can do everything doesn’t mean it’s a good idea.
People who are new in business don’t tend to understand this at first. They are too eager and excited to get those first paying clients.
But once you have more than one client, you begin to get an inkling of this truth: you don’t want to bog yourself down doing too much stuff and trying to do every. single. thing. for clients.
You’re going to come up against a wall of overwhelm real quick if you don’t get clear and focused about what you do (and what you don’t) in your business.
Focus — on who you cater your support to and what you do for them — is key.
I see a lot of people in our industry really enamored with the idea of doing anything and everything.
It’s an idea they are hit over the head with when they first enter the industry at large, almost as if there is something virtuous about it.
NOTE: It’s not virtuous; it’s misguided. In fact, I am here to tell you it is keeping you from providing a superior level of administrative support and service that clients will pay well for. Doing every little thing is keeping you small and under-earning.
Most of the people who come to me for help in our industry are those who fell for the BS of doing anything and everything only to realize later just how much it is keeping them from being able to develop, from making more money, from having time for a life, and from having a business and clients that actually make them happy.
Sometimes there’s a bit of “savior complex” rooted in this notion, which also isn’t good for you or your business (or ultimately your clients).
Sometimes it’s a lack of professional self-esteem (again, common in people who are new in business). They don’t yet have a sense of confidence in their value and think they need to “prove” their worth by offering to do anything and everything.
Most of the time, though, the folks trying to do anything and everything are those who have not chosen a target market (which is simply a field/industry/profession you cater your administrative support to).
That’s how the cycle starts.
When you don’t know who you are talking to, it’s difficult to form a clear idea of specifically what you do and how you help.
That’s because having no clear idea of who you are talking to forces you to think in a manner that is too broad, vague, and generic.
And so they end up offering anything and everything they can think of that might be of value to someone, somewhere (anyone? pretty please?).
What ends up happening, though, is you become a garbage disposal that clients toss any old thing at, making up their own rules and expectations in your business in the process.
This is what Seth Godin calls being a “meandering generality instead of a meaningful specific.”
When you get specific about who you work with (i.e., target market), you’ll be able to more quickly, clearly, and specifically identify exactly what you do and don’t do that helps clients.
(HINT: And that’s NOT everything and the kitchen sink.)
Here’s an example of avoiding the constant busy-ness of certain work that keeps you from really developing your business into a more powerful revenue and freedom-generating machine.
I’ve long advocated that colleagues never manage any client’s email in-box:
- You are not their personal, on-call employee/assistant. (What, do they need you to wipe their ass for them when they go to the bathroom, too? Look, there are just some things that grown-ups need to do themselves. You didn’t go into business to be someone’s lackey, did you? You can get a job for that. Just say no to work like that. It’s not the kind of thing you need to be doing in business.)
- You have enough of your own emails to manage to take on anyone else’s; and
- In-box management is drudge work that will keep you in the reeds on a daily basis, never able to get beyond the busy-ness to work on higher-value, big-picture stuff, both in your business and theirs.
This is a good example of “you don’t have to do everything to be of value” because even though in-box management isn’t something you do, the time you free up for clients by doing the other things you DO do allows them to better manage their own in-boxes.
What you can do instead is share your tips, advice, and guidance with clients on how to better manage their own in-boxes.
You could do that by writing an ezine article and/or blog post, creating an info product for purchase, putting together an instructional video or DIY email training, or perhaps do a paid online class a couple times a year.
(And by the way, inviting people to sign up to your mailing list to get any one or all of these will help you grow your list and continue to keep in touch and nurture those relationships.)
Dealing with it like that, you are providing additional value without bogging yourself down in that kind of work.
You don’t have to do everything to be of value. Let that sink in.
(If you need help finally choosing a target market, get my free tool that helps walk you through the process.)