Archive for the ‘Gratitude’ Category

Pinch Yourself Today, Right Now

Pinch Yourself Today, Right Now

I was chatting online with a long-time colleague yesterday, someone whom I greatly like and admire.

I asked how business was going for her since we hadn’t had a chance to catch up in awhile.

This colleague has always invested in herself and her business. She’s purchased my entire system of business success products and if I remember correctly, taken all my training classes as well, and she is doing all kinds of fantastic!

I didn’t want to say how proud I was of her (though I am) because that sounds so condescending. So I said I hoped she realized how stinkin’ proud of all that she’s accomplished she should be because SHE did this!

And I hope YOU are taking time regularly for “pinch myself” moments to honor and celebrate all that you’ve accomplished in your business journey as well.

I call them “pinch myself” moments because even having been in this business for nearly 20 years, I frequently marvel at just how fortunate I am to be living this lifestyle that my business affords me. And I “pinch” myself in gratitude that YES, this is REAL, this is my real life and I DID IT!

All anyone (myself included) can do is give you our best help, knowledge and guidance, but it’s YOU who makes it all happen in your own life and business.

So take a moment, right now, to celebrate all your accomplishments, every step you’ve conquered, every action you’ve taken, every fear you’ve faced, no matter how big or seemingly insignificant. Because they are all equally important in your journey.

Every time you learn a difficult lesson, every time you face down something you were scared of, that intimidated you or you felt daunted by, you make progress toward your goals for self determination and independence. And you grow not only in your business, but personally as well.

Saying Thank You

One of the things I love about etsy are the clever, inventive ways the vendors come up with in saying thank you. This is obviously something that is cultivated as part of the etsy culture. From beautiful uses of natural materials to creative packaging to (like today) an adorable little bundle of extra beads with “Thank you” attached.

Sure, some may think it’s “just” a thank you, but that stuff is not lost on clients and customers. It’s delightful and memorable and there is obvious effort and style involved, which is what makes it more meaningful.

This kind of effort can make even more of an impact on the clients of services (where our “product” is a service which is basically invisible). I am not a fan of automating “thank you’s.” I detest it, in fact. Because the message is, you are not worth me putting myself out enough to make an effort. And it’s the personal attention and effort that is the secret sauce and makes the meaning.

What clever, creative, inventive ways can you dream up and instititute as part of your brand culture to say “thank you” to your clients for their (continued) business?

How to Luv Up Your Clients this Valentine’s Day

How to Luv Up Your Clients this Valentine's Day

So often in business we focus on holidays like Thanksgiving and Christmas to give out extra helpings of gratitude to our clients. I happen to think Valentine’s Day is for sweethearts of all kind—including our clients. So let’s take a moment today to let them know just how much we appreciate them.

1. Say thank you. Take the opportunity today to tell your clients how much you love and appreciate them and what an honor and privilege it is to help them in their businesses. An email is fine, but a phone call or card is really the perfect touch.

2. Dole out the atta boys/girls freely. Everyone appreciates a pat on the back. Tell your clients what qualities you admire most about them and the work they are doing in their business and the world. Describe to them all the reasons why they are so wonderful to work with.

3. Give a little gift. I can’t think of a single person on earth who doesn’t delight in receiving an unexpected present. Whether it’s flowers, chocolates or a little trinket you know a client will like, you really can’t go wrong here. One caution: Save the business branded SWAG for business occasions. No one feels special about something you bought in bulk to promote your business. Make it personal. Make it something that shows you expended some time and effort choosing. Make it about them. THAT is what makes it special and meaningful.

4. Sing their praises. Be an advocate for your clients’ businesses. Love and appreciation are wonderful things, but practical referrals can mean new business and more money for your clients. Post a review. Rate their website. Send an email to your contacts introducing them to your client’s business. These are just some of small gestures that can have real, tangible impact for your clients.

5. Share your resources. What or who do you know that your clients might appreciate? Is there some free advice or consulting you can give them related to a goal or objective they are currently interested in? Give them the inside scoop as a little way of saying, “Thank you, you’ve helped my business by being my client and here’s a little something I’d like to give back to you.”

6. Reward your existing clients. Everyone is always giving discounts and freebies to prospects. But why? What did they do to earn anything? That’s just bribery. Instead, how about rewarding your ACTUAL clients… you know, the ones who actually work with you, pay you and stick by you. You wouldn’t have a business without them. You could threw in some extra work you don’t worry about billing for. Or get them to tell you what the one goal or nagging to-do item is that just keeps getting pushed to the back-burner. Then help them get ‘er done once and for all at no charge. Making their life easier is a wonderful–and memorable– way to show you care about them and their lives and making things better for them, not just getting paid.

7. Host a client social. Whether online or in-person, this is a fun way to get together with clients, introduce them to each other and express thanks to all of them for being clients. You could pick up the tab for dinner or lunch, and in the case of an online event, organize one or two fun games.

8. Brush up on your clients. When is the last time you updated your client info sheet? Spend some time brushing up on what you know about each client. Add those personal tidbits of info you have come to learn about each client personally. The more you get to know each client as a person, the deeper you can nurture the relationship. And don’t forget to share things about yourself as well.

9. Put your money where your mouth is. I don’t just work with my clients. I have frequently purchased their services and/or products for myself or to give as gifts to my other clients. Appreciating your clients like this is a great way to pay it forward.

10. Contribute to their conversations. Post comments on your clients’ blogs and social networking posts. Retweet their tweets. Friend them on Facebook. Give feedback they can use in their products and testimonials. Everyone appreciates these kinds of contributions that help spread their word and build their reputation. And contributing in this way helps them generate the discussions they are hoping to cultivate on these platforms.

What Makes You Happy for 2011?

So do you make resolutions this time of year?

I’ve never been one much for resolutions. But I do tend to feel a renewed sense of energy and excitement for all the wonderful and unknown things to come.

Rather than resolutions per se, I tend to do a quick mental check of a few goals I want to achieve and things I want to focus on.

Like this new year, I have some projects that will be finally completed and I plan on taking more time out for the activities that I had temporarily put on the back-burner. I hadn’t done nearly as much bike-riding this year as I normally do. This will be a year of taking more time out, getting back to focusing again on my own business around second or third quarter, and enjoying all the hard industry work I put in these past five years.

Oh, and VIDEO! Yes!

What about you? What kind of goals or resolutions or focuses do you have for the new year? What are you excited about for 2011?

Be Thankful

I came across this little ditty on one of those placemat flyers you find in various greasy spoons… you know, the kind that have funny quips and crosswords to amuse yourself with as you wait for your food.

I’m not usually a fan of platitudes as they tend to be too cheesy or nauseatingly saccharine. Uck.

But this one is very simple and plainspoken—just my style–so it naturally resonated with me.

Be Thankful

author unknown

Be thankful that you don’t already have everything you desire.
If you did, what would there be to look forward to?

Be thankful when you don’t know something,
for it gives you the opportunity to learn.

Be thankful for the difficult times.
During those times you grow.

Be thankful for your limitations,
because they give you opportunities for improvement.

Be thankful for each new challenge,
because it will build your strength and character.

Be thankful for your mistakes.
They will teach you valuable lessons.

Be thankful when you’re tired and weary,
because it means you’ve made a difference.

It’s easy to be thankful for the good things.
A life of rich fulfillment comes to those
who are also thankful for the setbacks.

Gratitude can turn a negative into a positive.
Find a way to be thankful for your troubles,
and they can become your blessings.

Grateful Mondays: Happy Labor Day

I have a lot to be grateful for, I surely do.

I constantly marvel at what a blessed life I live. I literally am happy every single day.

I love my work and find so much meaning and purpose and fun in what I do… for myself, for my clients and for the world at large.

I am personally and intellectually stimulated every day.

I’ve created a business that is easy and uncomplicated to operate, that has a huge margin of profit, and at the same time gives me great freedom and flexibility (these last two are due to smart business practices and operations, as well as devising and sticking to my standards and policies).

I make fantastic money and work with some smart, witty, fun, cool-ass clients who challenge and motivate me.

I wake up according to my natural clock.

I can take a nap when my energy tells me to.

I get to take off for long weekends and vacations when we feel like it.

My business and lifestyle allow me to take great care of myself and go on a walk, hike or bike ride every day.

These things and more are what I’m celebrating today! How about you?

Grateful Mondays: Vacations

Since I’m on vacation through August 8, what better thing to be grateful for today than being able to take vacations!

This first week we are road-tripping… travelling over to the coast and just winding our way down wherever our curiosity leads us. We left first thing Friday morning and it’s been so nice to get away.

We have a huge Suburban which is just perfect for traveling. It’s like a little home away from home, and we’ve been sleeping in the truck at nights alongside the ocean. It’s been delicious.

I did happen upon a realization that you might find useful. I’m not much of a planner when it comes to vacations and stuff. I prefer the spontaneous, spur-of-the-moment kind of getaways. And with my guy’s old job, planning ahead for a vacation was not a luxury we had. They frequently had him on call and he could get called away at a moment’s notice. I can’t count the number of times we had plans dashed that way. We’d have to sneak away like thieves in the night sometimes just to prevent them from putting him on-call. I tell ya, I don’t miss that one bit!!!

That said, a small bit of planning ahead is necessary when you have clients you take care of. A couple days off here and there, I don’t worry about at all because I don’t do any on-demand work for my clients that requires me to be in daily contact with them. But when I plan to be gone for a length of time, I let my clients know one to two weeks in advance.

The thing I just realized is that the last and first weeks of a month are great times to take off for vacations.  My payments are automatic so I don’t have to worry about billing and so forth during the first week of the month. And taking the last week off leaves more than enough time in the previous three weeks of a month for clients to take advantage of their retainer plans.

I hope you all are having a lovely summertime and have taken vacations of your own or have plans for them!

The Power of Thank You

Always say thank you. Always.

I can’t tell you how many times I’ve helped out other business owners and entrepreneurs, and have yet to receive a simple thank you. And this is often from some big names.

Sometimes, I’ve approached them to offer help. Other times, they’ve asked for my assistance or advice.

For example, I recently gave some feedback to a very well-known guru on a particular system the guru was using. Turns out, this was on something the guru knew was a problem and had been wanting to change and improve. The guru contacted me to ask some questions, and I was very happy to relate what I knew, which was quite a lot.

And you know what happened next?

Nothing. Nada. Zip. There was absolutely no further response, much less anything in the way of “Thank you. I really appreciate your time in helping me and answering my questions.”

Don’t get so big for your britches that you forget simple manners. If you think you don’t have time to be bothered, well, then consider the fact that from a business standpoint, you don’t want to become known as someone who is just a user, and not genuine after all. Not good for business.

It really doesn’t matter what the scenario is. Everyone appreciates being recognized, and there is nothing as ill-mannered as forgetting to thank those who help you along the way.

It makes the world a better place, and in the process, you show your class and good breeding (or not as the case may be).

What a Grateful Day!

It’s a grateful day today!

I literally LOVE my life, and constantly marvel at how lucky I am to be able to make my living being my own boss and doing work I love from my cute little office.

I’ve established a foundation in my business in a manner that allows me great freedom and flexibility. Not that there isn’t hard work involved (of course, there is!), and sometimes I need to be nose-to-the-grindstone.

But the beauty of it is that since I enjoy my work and the circumstances of my work so much, it’s not work at all. In fact, sometimes, it’s all anyone can do to tear me away from my desk, LOL.

When it’s important to me to do so, I can step away when I feel like it, take a nap according to my natural rhythms, go on my daily hike, or take off for a little road trip or paddle.

How many people can say they get to life their lives on their own terms like that? The ones who do are very fortunate. I am fortunate indeed, and wish everyone could experience this kind of happiness and joy for living!

The other day I was chatting with a client. He and his wife finally sold their brick and mortar business, and are now embarking on a months-long, extended tour of the country in their RV, all the while continuing their virtual business operations.

There are so many adventures in store, and I’m so excited for them. We were talking about how sad it is that so many people live and die working for “da man,” giving up on their dreams of savoring life in whatever way truly makes them feel alive… perhaps never even daring to have those dreams, all the while slaving away day in and day out in soul-less, mind-numbing jobs that won’t ever give them the opportunity or financial freedom to LIVE.

What a fantastic lifestyle us Administrative Consultants get to live, wouldn’t you say?!

Happy Turkey Day

Well, it’s that time of gorging again, LOL, and before the food coma, I wanted to be sure and thank my occasional visitors here for reading my very poorly attended blog. I do plan to be more diligent in the new year.

I sure am grateful for a lot of things. Among others, I’m very thankful for having the Internet where we can do business, learn new stuff, and meet all kinds of interesting people and participate in conversations with them that we’d never otherwise have an opportunity to do.

That’s pretty fantastic.

I hope you’ll remember to take your own secret moment to share your gratitude with the universe. I really think it makes the world a nicer place.

Have a great Turkey Day, and try not to eat too much. :)