Some folks use the term general when they talk about administrative support as a business.
But administrative support is not “general.”
Administrative support is a skillset, expertise and profession in and of itself. It’s the very backbone of every business in the world.
That is anything but “general.” That is something very specific.
Administrative support is also an ongoing relationship with a client; it’s not a one-off project here and there sporadically.
It’s about being an active right-hand in the client’s business and taking on specific areas of work and support for them.
Using the word general to describe your business relegates it to something menial, unimportant, homogeneous (as in same basic humdrum as everybody else), and of not much value.
That’s because general is code for menial which is code for cheap and mundane.
And when clients think of something as menial, they expect to pay paltry fees for it as well.
If you are struggling to get clients who recognize the work you do as valuable, important and beneficial to them, it could be because you are using language that is attracting un-ideal clients and/or putting potential clients in the wrong (i.e., cheapskate) mindset.
When marketing your business, you want to use words that position your business and portray it as something invaluable, not general.
Here’s an alternative to better articulate your value:
If you’re trying to get across the idea that you support clients across the board, instead of using the word general (and I advise anyone who wants to get more well-paying clients to banish that word entirely from your business vocabulary), use the phrase full service.
It has much better connotations about your value proposition and will have a much better impact on your marketing and the client perceptions it sets.
Take a look at your website today. Examine the conversation you are having with clients and the words you’re using.
Will you be making some changes?