Using Terminology Correctly

It’s important to use correct terminology in business.

Communication, and ensuring there is understanding, hinges upon using language and terms correctly.

For example, a lot of people use the term “outsourcing” incorrectly.

Outsourcing is when a business (typically a large company) offloads specific functions, or even a whole department, to a contractor to perform that service independently.

Like when you call a company and they have outsourced their customer service to an offshore call center. That is both outsourcing and offshoring. There is little or no personal, collaborative relationship.

Or when a service subcontracts their client work out to a third party provider… that is also outsourcing. 

Administrative Consulting is the opposite of that.

Administrative Consulting is a one-on-one, direct and personal, collaborative partnership with the client providing a right-hand relationship of administrative support across-the-board. The client and Administrative Consultant work together closely and personally.

That’s not to say that someone can’t or shouldn’t be in an outsourcing business if that’s what they choose to do. However, that is not an Administrative Consulting business.

If you’re in the outsourcing business, you are not in the Administrative Consulting business.

One Response

  1. I just love your description of a Administrative Consultant! Your blog is fantastic. Thanks for sharing.

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