People need human kindness and appreciation. Remember their dates. Don’t grunt requests at them, as if they aren’t worthy of the extra two seconds of time it takes to speak to them in complete sentences. Say “please” and “thank you.” Human beings are not vending machines.
These thoughts arose from a situation in my personal life, but it’s a good reminder for clients as well.
If you find yourself with a client who exhibits any of these disrespectful behaviors, it’s an indication that they may not understand their role in the relationship (namely, that of client, not employer).
Make sure you don’t leave them any room for misunderstanding that. It’s too important to your success in working together and your own personal happiness in your business.
You set the tone for that by marketing yourself as a strategic support partner and administrative expert, not their assistant.