Yes, have systems in your business.
When we talk about “systems,” those are the tools you use in your business to streamline and standardize certain functions.
Your policies and processes are a form of systems.
Documentation such as your SOP is an example of a system. With an SOP, you have a system for educating someone new about how everything works in your business.
Even your branding is a system because by utilizing a consistent identity and experience, you and your company become known for them.
And by all means, automate your mailing list and certain marketing and other administrative functions.
But people are not systems.
NEVER automate or abdicate your relationship with your clients and prospects.
Those relationships ARE your business.