I Don’t Do Pains-in-the-Butt

Seth Godin recently wrote about short-sighted, greedy, selfish consumers in his blog post, “More, more more.”

You give them an inch, and they want a pound of your flesh for the rest of your life.

He writes that basically every business owner who wants to provide “remarkable service and an honest human connection” will face the challenge of being abused by a few.

You always have options, as he illustrates: “Put up with the whiners, write off everyone or deliberately exclude the ungrateful curs.”

That last one is my personal philosophy.

As Godin so eloquently puts it, “Firing customers you can’t possibly please gives you the bandwidth and resources to coddle the ones that truly deserve your attention and repay you with referrals, applause and loyalty.”

For me, this applies to any relationship, not just clients.

If someone is abusive, tries to take advantage, is a jerk, an energy-suck, has broken my trust in them, or just doesn’t “get it” all the way around, I don’t deal with them anymore.

I ignore them. I remove them. I delete them. I block them. I move on.

Go bother someone else. I have better things to do.

5 Comments Posted in Boundaries and Standards, Personal Musings, Rants. Bookmark the permalink.

5 Responses

  1. Marie says:

    AMEN, sister! I’m of the same mind. Why waste energy on those who obviously do not value you as a human being? Godin is correct, when you make the positive choice to give someone so negative the boot, you open yourself up to opportunity and you draw positive, valuable people to you. Great post!

  2. Kendra B. says:

    If I didn’t know better, I would think that this was written about one of my clients. I face an inner battle daily about why I continue to put up with his rants. Thanks for the post.

  3. Nikki says:

    Thanks Diane–I needed that as well after my interview yesterday. Afterwards, I felt like they wanted me to agree to work with them for absolutley nothing! What am I, a door mat? I walked in the interview feeling confident and valued and afterwards, I was questioning my ability and not feeling valued–and thats not how it should be! I really do know what I am worth and what I am able to bring to the table–if they can’t see that, then GOOD-BYE–I will find someone that will!! GRRRRRRRRRR….LOL!

  4. Stephanie says:

    Oh my goodness, this is something a friend and I were discussing the other day, well yesterday in fact. Someone will pay for a package of 10 hrs a month and expect 10 hrs a day.

    I have to explain over and over again I have some clients who pay for 10 hrs a week packages, they get 2 hrs a work day. If you pay for 10 hrs a month, you get about 1/2 hr a work day. (although I reserve the right to Spend those hours in the most productive manner)

    The clients who get it, love me, respect me, and it all works out well, the ones who don’t get it, gotta go.

  5. Loved it Danielle!

    I was thinking about it from a slightly different perspective: I truly thrive on praise and really put out my best effort for those who recognize and acknowledge what I do best. Why on earth would someone want to be such a drain that it puts a damper on my creativity, effort and motivation? Especially when I am working in a role that is supportive of them and their business. It makes no sense! People just don’t think; and maybe if more of us would follow Godin’s advice and lose the losers, they just might get a clue.

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