Communication Is Key

Great administrators love helping their clients.

They put smart systems, policies and standards in place because they know that ultimately these things allow them to deliver greater service to their clients.

They also know that excellent communication is absolutely key to the relationship.

While there are lots of things Administrative Consultants do to facilitate great communication flows, it’s also a two-way street.

Following are some things you can do as the client to help your Administrative Consultant help you.

1. Clearly communicate your goals and objectives. Your Administrative Consultant wants to know why you do what you do and where you’re ultimately wanting to go. She can then be more proactively involved in helping you achieve those things.

2. Provide the big picture. An Administrative Consultants support is limited if you only give her or him a piecemeal understanding of things. Let your Administrative Consultant know how the task or project fits into the whole. She can then make sure all the pieces fit together even better and often will have suggestions you might never have thought of. Two heads are always better than one!

3. Place a priority on meetings. Administrative Consultants who offer telephone meetings to their clients do so as a benefit to them. They know that meeting regularly to talk nurtures the collaborative process and keeps both of you in sync. Your work and goals can only be as important to your Administrative Consultant as they are to you. If you don’t make the relationship a priority, you may find yourself looking for a new Administrative Consultant.

4. Organize your thoughts. The more “stuff” an Administrative Consultant has to wade through, the more likelihood there is for simple human error and having some things fall through the cracks. You can help your Administrative Consultant when emailing work requests by keeping messages limited to one idea, one project or task, at a time, and providing a clear and descriptive subject line.

5. Too much detail is better than too little. Don’t assume your Administrative Consultant can read your mind. We’re good, but none of us is superhuman! It’s better to be overly forthcoming with details, especially when you first begin working together. A confident Administrative Consultant is not going to be defensive. She/he will appreciate your effort to be thorough in providing everything needed to do a great job.

RESOURCE: Administrative Consultants are administrative experts who very much appreciate business owners who extend them the same professional courtesy and respect they give to clients. If you want to be a great client, make sure you understand and honor how Administrative Consultants want to be treated: Working With an Administrative Consultant.

© Copyright by Danielle Keister for the Administrative Consultants Association. You are granted permission to republish this article only if used without alteration in its entirety with this copyright notice, title, article content, resource, and links left intact.

2 Responses

  1. Jay Black says:

    Hey Danielle,

    I was wondering if we could share this information with other VA’s or coaches (my target group)? I am an honest person, so of course the credit will be given to you. I would not take credit for something that isn’t of my own creation.

    I love the the little tid-bits you give.

  2. Absolutely. Just follow the terms in the copyright notice at the end of the article and you’ll be good. 🙂

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